Yes, you absolutely need a shipping policy! For an e-commerce brand like Flag Lodge, a clear shipping policy is just as important as your return policy—especially because you sell personalized, custom-made items.

When people order custom metal signs or family name blankets, they naturally wonder: "How long will this take to make?" and "When will it arrive?" A good shipping policy sets those expectations perfectly so your customer service inbox stays quiet and cozy.

Here is a beautifully tailored shipping policy draft designed specifically for your brand framework:

Flag Lodge Shipping Policy

Effective Date: July 10, 2026

Welcome to the Flag Lodge family! We are so excited to craft something special for your home or loved ones. Because the majority of our items are personalized and made-to-order, our shipping process looks a little different than standard retail shops.

Please review our timelines below to see how we get our lakeside love from our lodge to your doorstep.

1. Production Timelines (Turnaround Time)

Because we custom-engrave, print, and pour our products right here, every personalized item requires production time before it ships.

Production times vary by product category:

• Custom Blankets & Keepsakes: 3–5 business days

• Hand-Poured Accent Candles: 2–4 business days

• Custom Metal Signs & Porch Decor: 5–7 business days (our signs are crafted with extra care to withstand the elements!)

🪵 Ordering multiple items? To ensure everything arrives safely, items from different collections (like a metal sign and a candle) may ship in separate packages. You will receive tracking numbers for each package.

2. Shipping Rates & Delivery Estimates

Once your custom piece is beautifully crafted and packed, we hand it off to our trusted shipping carriers. We offer standard shipping across the United States:

Shipping Method	Estimated Delivery Time	Cost
Standard Ground	3–6 business days	$X.XX (or "Free over $75")
Expedited Shipping	2–3 business days	$X.XX

Please note: Shipping times are in addition to the production timelines listed above. Total time to your doorstep = Production Time + Shipping Time.

3. Tracking Your Order

The moment your package hits the trail, we will send you a Shipping Confirmation Email complete with a tracking link. You’ll be able to watch your cozy goods make their way to you every step of the way. Please allow 24–48 hours for the tracking status to update.

4. Wrong Address & Delivery Issues

Because our orders are personalized gifts, we want to make sure they reach the right home!

• Check Your Address: Please double-check your shipping address at checkout. If you notice a mistake, email us at support@flaglodge.com within 2 hours of placing your order, and we will do our best to fix it before production begins.

• Returned to Lodge: If a package is returned to us due to an incorrect address provided by the customer, we will gladly reship it, but the customer will be responsible for the return shipping cost.

5. Lost or Stolen Packages

Flag Lodge is not responsible for packages that are marked as "Delivered" by the carrier but are missing. If your package goes missing on its adventure to you, please contact the carrier directly using your tracking number, or reach out to our family support team so we can help you investigate.

💡 Two Quick Tips for Flag Lodge:

1. The Holiday Warning: In October through December, your production times will likely double due to Christmas shopping. You'll want to add a temporary banner or note to this policy during those months saying: "Holiday Production: Please allow an extra 5 days for custom items."

2. Free Shipping Threshold: Consider offering free shipping on orders over a certain amount (like $75 or $100). Because custom metal signs and blankets are high-value, high-margin items, offering free shipping is one of the best ways to get people to buy more from your "Love List" collections!